Frequently Asked Questions
General Company Information
Q1: What is Guangzhou EPARK Electronic Technology Co., Ltd.?
A1: EPARK is a professional supplier of indoor playground and children's amusement equipment, based in Panyu District, Guangzhou, China. With 13 years of experience, we specialize in designing, manufacturing, and supplying safe, innovative, and customized indoor amusement solutions for global clients.
Q2: Where is your company located?
Q3: How long has EPARK been in business?
Q4: How large is your manufacturing facility?
Q5: Can I visit your factory personally?
Q6: Is OEM / ODM customization available?
Q7: How many engineers and designers work for EPARK?
Q8: Do you exhibit at international trade shows?
Q9: Can we meet you abroad instead of flying to China?
Q10: How do you guarantee production lead-time?
Q11: What is your daily production capacity?
Q12: Do you only sell standard catalogue items?
Q13: How long has your export division existed?
Q14: Do you keep stocks for quick shipment?
Q15: How do you define your company mission in one sentence?
Products and Services
Q1: What products do you offer?
A1: Our main products include:
• Children's Naughty Castle
• Ocean Ball Pool
• Trampoline Parks
• Theme Parks
• Customized Comprehensive Amusement Projects
• One-Stop Arcade Machine
Q2: What standard THEMES can I choose for a brand-new playground?
Q3: Can you customize products according to our needs?
Q4: I already have AUTOCAD drawings—can you manufacture exactly to them?
Q5: How does your 3-D "customisation pipeline" work?
Q6: What if I only want a single iconic item, say a 6 m high OCTOPUS slide?
Q7: Do you supply traditional arcade GAMES as well?
Q8: Can you deliver a "ONE-STOP ENTERTAINMENT CENTRE" package?
Q9: Are your themes gender-neutral?
Q10: Can you embed my MASCOT or licensed IP into the play structure?
Q11: Do you provide installation services?
Q12: Do you offer after-sales service?
Safety and Quality
Q1: Are your products safe for children?
A1: Yes, safety is our top priority. All products are designed and manufactured in strict accordance with international safety standards.
Q2: What materials do you use?
Q3: Do you have any certifications?
Q4: How do you ensure product quality?
Q5: How do you prove that the foam density meets impact-absorption requirements?
Q6: What is the minimum fall-height rating for your soft-play decks?
Q7: How is metal finishing handled to avoid rust in humid malls?
Q8: Are there no-toxic standards for paint and glue?
Q9: What is your maximum allowable gap between rails to prevent head entrapment?
Q10: How do you control plastic parting-line burrs that can cut children?
Q11: Do you conduct loading tests on platforms before packing?
Q12: What is the tensile strength of your sewing thread?
Q13: What is your internal AQL for finished goods?
Q14: Do you provide a Safety & Maintenance Manual in local language?
Q15: How is packaging safety addressed to prevent transit damage?
Design and Production
Q1: How long does it take to design and produce a custom playground?
A1: The timeline depends on the project size and complexity. Generally, design takes 3–7 days, and production takes 15–30 days after design confirmation.
Q2: Can I see a 3D design before production?
Q3: Do you help with space planning?
Q4: What is the smallest playable area you have ever designed?
Q5: Do you offer age-segregated zones in one hall?
Q6: How do you make sure wheelchair carers can accompany kids?
Q7: Can I get Photorealistic renderings for my investor pitch?
Shipping and Logistics
Q1: Do you ship internationally?
A1: Yes, we export to Southeast Asia, the Middle East, Europe, the United States, and many other regions.
Q2: What are your shipping terms?
Q3: How long does shipping take?
Q4: Do you help with customs clearance?
Q5: Can I physically take products from your booth and leave immediately?
Q6: Can I track my cargo in real time?
Q7: Who pays return freight if goods arrive damaged?
Pricing and Payment
Q1: How can I get a quotation?
A1: You can contact us via email at sales@nanyuetech.com or WhatsApp: +86-13903079263. Please provide your site dimensions, preferred theme, and target age group for an accurate quote.
Q2: What payment methods do you accept?
Q3: Do you offer discounts for bulk orders?
Business Cooperation
Q1: Do you work with franchised brands or chain stores?
A1: Yes, we have experience working with franchise brands, shopping malls, and chain entertainment centers.
Q2: Can you help with branding and theming?
Q3: Do you provide marketing support?
Maintenance and Durability
Q1: How long do your products last?
A1: With proper maintenance, our products typically last 5–10 years. Durability also depends on usage frequency and environmental conditions.
Q2: Do you provide maintenance manuals?
Q3: What if a part breaks?
Visiting and Communication
Q1: Can I visit your factory?
A1: Absolutely! We welcome clients to visit our factory and showroom. Please contact us in advance to schedule a visit.
Q2: What languages do you support?
Q3: How can I contact you?